Get all your queries regarding replacement
1. Replacement of a product is allowed under the following circumstances:
1. The customer can replace the product unit received within 7 days from the date of delivery and request a replacement unit to be delivered.
2. Replacement can be requested if the customer establishes that the product delivered is defective or has physical damage within 24 hours of receipt.
3. Replacement with a fresh box unit can be provided if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
2. To request a replacement for damaged or defective items
To request a replacement for damaged or defective items, please report the issue to our website support team. The request will be processed once a Hapipola team member has verified the issue, typically within 24 hours of receipt of the products by Hapipola.
3. If product is not same as shown
If you believe that the product received is not as shown on the site or does not match the specifications, please notify our website support team within 24 hours of receiving the product. The website support team will review your complaint and make an appropriate decision.
4. In case of replacement
In case of replacement, the entire product package, including the product and its accessories, must be returned to the courier arranged by us.
1. We have a liberal cancellation policy; however, cancellations requests will not be entertained if the orders have already been communicated to the customers and the shipping process has been initiated.
2. Orders placed under the Same Day Delivery category are not eligible for cancellation.
3. Cancellations are not entertained for products obtained during special occasions or limited occasion offers.
1. Product prices listed on the website are current, but errors in data entry and updating may occur. We reserve the right to cancel an order if the price indicated was incorrect. In such cases, a full refund of all money received from the customer will be provided.
2. Prices are subject to change without advance notice.
3. All prices on this website are listed in Indian Rupees. For international cards used on the site, the applicable exchange rate and charges determined by the respective banks will apply.
1. Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Your information is encrypted during transmission to protect against unintentional disclosure to third parties.
2. Credit card and debit card information is not stored by us and is directly taken by the authorized payment gateway, which complies with the regulations and requirements of banks and payment institutions.
Out of Stock Situations:
We strive to ensure that all products listed on the site are available in stock for dispatch. However, if a product is not available for any reason, we will contact you within 2 business days to offer options for exchange, delay, or cancellation of the order based on your convenience.
Delivery of Products:
1. Purchases are shipped from our own or third-party warehouses/stores or offices located in various points in India.
2. We aim to deliver the products within 7-10 business days from the receipt of the order and payment, depending on the delivery address.
3. Deliveries will be made by our own staff, third-party couriers, logistics companies, or postal services between 10:30 am and 7:00 pm from Monday to Saturday.
4. Goods need to be signed for upon delivery. We are not responsible for goods signed by an alternative person other than the person who placed the order.
5. We do not take responsibility for incorrect addresses provided at the time of placing the order, as the transactions are authorized by the cardholder.
6. We are not responsible for any damage to products after delivery.
7. Any claims for shortages or damages must be reported to customer service on the day of delivery through the "Contact Us" page on the web store. Please highlight the shortage of goods on the Proof of Delivery copy and return it to the delivery person.
8. If your order is marked as "Delivered" on the tracker but has not been received, please notify us within 24 hours to process your request.
1. Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations.
2. The shipping and handling charges will be provided at the time of checkout, and you will be aware of them before making payment.
Note: This cancellation and refund policy is subject to change. Please refer to the most up-to-date version available on our website.